Great experience all around. Help get our two cats over to the UK from the US. Process was painless and stress free. Highly recommend if you are PCSing for the military.

Without Starwood Pet Travel, I really believe our attempt to transport our dog Lucas from Los Angeles to London Heathrow would have been a disaster. There were so many ways to get something wrong, and our coordinator Cassidy guided us and the veterinary clinic performing the health certificate through the process with amazing calm, competence, and professionalism. On top of all that, Lucas was transported to LAX by Starwood Pet Travel, then at the end of his flight, an affiliate collected him from Heathrow and drove him a considerable distance to my relatives in Britain, who looked after him for a few days until we also arrived and were settled in our new home. He is now enjoying his new life in Britain, seemingly unaffected by his adventure over the Atlantic. I can't recommend Cassidy and Starwood Pet Travel enough. They were worth every penny.

Starwood, especially Rosemary, was very reliable, knowledgable and helpful. Always positive and brimming with confidence in the whole event (which was scary for me as such an ordeal for the pups). All went well in the end of course and we are home!

Starwood maintained good communication, I was able to book phone calls and email with my travel coordinator Sarah whenever needed; she was very responsive. My 9 year old Cavalier King Charles Spaniel made it without any issue from the US to the UK. Starwood handled the necessary paperwork and assisted with vet coordination as well as booking the travel in between. Lufthansa Cargo rescheduled my dog's flight just a few days beforehand to two days later than the original date, and Starwood helped manage the rescheduling. I would use them again.

I am extremely glad that I decided to go with an experienced company for my move from Philly to outside London for my two cats. It truly helped with my stress and it was so worth it to have the cats picked up and delivered to the new house. The portal makes the to do list easy, my contact Cassidy was very easy to get a hold of and was very helpful in answering any questions and concerns I had. I was worried on the how the experience would affect my cats but from day two they were completely themselves and happy in the new house. Thank you for your services! Would definitely recommend.

So for 5 years I had been planning to move from Texas back home to the UK. And my main worry that entire time was about moving my dog Gunnar. I searched a lot of pet shippers, but Starwood was the only one that offered different scales of assistance with the move, and customizable package prices. Everyone I ever dealt with was very friendly, informative and I felt confident in their expertise and customer service from the get go. Paul, the sales rep and Cassidy my co-ordinator were amazing. I couldn't have asked for better. Everything went smoothly, I was constantly updated with how the process was going. Seriously, I would highly recommend them to anyone looking to transport their dog. Gunnar is now settling in nicely in his new home. :) Thankyou Starwood for making it happen. :)

Safely and comfortably getting our 2 cats from Los Angeles to London was by far the most stressful part of our move. Sarah and the team at Starwood put us at ease, managed the incredibly complex logistics, and in the end made their trip a success! I don't know what we would have done without Starwood. Thank you!!

We had an amazing experience with Starwood. Their knowledge of the very complex proceedings helped us the whole way. In the last minute we found out that we had to send not only 1, but all of our 3 pets through Starwood.In less than 1 day, they had everything arranged and ready to go. Sarah, our Pet Travel Coordinator helped keep us calm, informed and prepared. It is an expensive process, but I do recommend Starwood if you need to transport your pets overseas. We will need it again and we will surely use Starwood again.

We recently used Starwood to transport our corgi, Myf, from the US to London as part of a move. Sarah and the whole Starwood team were amazing at making sure everything happened when it needed to, particularly given tight deadlines. Everyone was so helpful and communicative, and the regular updates from the CareTags while in-transit were a huge reassurance. We were even able to organise to travel on the same flight.Myf seems to have had a comfortable and safe journey - she's healthy, happy and enjoying new adventures in the UK.Can not thank Starwood enough for the peace of mind they provided in making this happen.

Sarah, Ryan and all on the Starwood team were terrific support to us when we flew our spaniel back from America to the UK. Appreciated their clear advice, instructions and the professional handling of a glitch in the travel plans caused by a cancelled flight. Would definitely recommend Starwood.

We used Starwood Pet Travel to relocate our pets from Las Vegas to London. The team was super knowledgable and helpful with the process, from vet visits, pet carries and all the paperwork! Even last minute, the airline cancelled my pet's flight. They reassured that everything was going to be fine, and they were rebooked within the hour. I also received updates and images along the process. They were fantastic and worth the price!

I recently shipped my daughters cat from US to UK and they helped make the process smoother and less worrisome.she is now settled and I would definitely work with them again when her years study is done 😊.

A positive experience, we were worried about the move from USA to Uk and whilst it was stressful that was only because of what we were thinking could go wrong rather than anything bad happening! Sarah made us feel comfortable all the way through the process and was quick and detailed in responding to our questions. We would recommend.

Starwood pet travel provided an excellent and comprehensive service to transport my 2 cats from Orlando to London Gatwick. I’m not sure I could have pulled it off without them! The cats settled in soon after their arrival and everything went smoothly. Rosemary, who was my coordinator, was very helpful, knowledgeable and friendly. So glad I went with Starwood!

Starwood Pet Travel was an absolute life saver when helping us move from the US to the UK! Communication was simple and easy! I cant imagine trying to handle everything that had to be done without their help! I highly recommend this company! The amount of care they had for our Advil. They were to handle the communications between all of us and the Vet, in being sure that everything was done on-time and all the correct paperwork for his arrival in the UK! Thanks so much to Sarah with Starwood and everyone else for the stress free experience!

We couldn't have had a better experience moving our two cats from the USA to England.

The initial thought of everything you have to do is extremely overwhelming and anxiety inducing, especially if you haven't done it before. But Starwood made the process effortless for my family. From the initial quote to the cats being picked up at Heathrow, Starwood were phenomenal and extremely knowledgeable.

Rosemary Cann was our Pet Travel Coordinator and she was excellent. We couldn't have asked for a better experience. She relieved us of all stress and handled things majestically. Our vets back in the US commented how great she had been during the back and forth with them setting up paperwork and the health certificates. Everything we were anxious about dissolved immediately when we started working with her.

When the big day came for them to be picked up, it all went smoothly. Someone came to the house, went over everything, and then we got regular updates as they made their way to the airport and then through check in. Once in the air we knew there were good and then when they were unloaded we continued to get regular updates right up until I collected them.

I would highly recommend Starwood Pet Travel if you are looking to move and transport your pets. We don't have any plans to do a big move again, but if we ever did, we'd be straight back in touch with Starwood and would request Rosemary

EXCELLENT!!

I had a wonderful experience with Starwood Pet Travel! I loved their different price options for pet transport and never once felt as though my pup wasn't cared for, despite getting the cheapest option. They were amazing, especially Cassidy who was there every step of the way. She answered every single question I had and weathered some unexpected storms. I appreciate her and the Starwood team so much for getting my fur baby to me safely in Scotland. Thank you!!

I worked with Cassidy Ryan to transport my cat and couldn't be more pleased. Cassidy was amazing and was always just a phone call or email away. We did run into a few issues with the process and Cassidy was always there to answer questions and immediately handle situations.
I was super anxious during the process and I couldn't be more pleased that I chose Starwood and was paired with Cassidy.

Our coordinator, Rosemary, has been so sweet and helpful throughout the entire journey! Peggy and Steve traveled from the US to the UK. Starwood worked with my vet on the health certificates (made it much less stressful) and when there were hiccups during planning, Rosemary handled them. I was so nervous sending my cats away, but I knew they were in good hands. I was also reassured during their journey when I would get updates on their plane take-off/landing and update photos. I would definitely recommend Starwood for international travel. My cats are happy and healthy, which is all I was hoping for!

My husband Sean & I made a last minute decision to move to the UK from the US to be near his family, we had only two weeks to move ourselves & we barely managed that. We couldn’t imagine add our beloved cats to that mess as well & we knew it just couldn’t be done. There was way too much that went into it. My husband found Starwood & spoke to Paul for our initial call & he answered all of Seans questions. He was very kind & immediately after we were so confident in them we hired them right away.

Cassidy was our coordinator & she was absolutely amazing. She was always quick to respond, always spoke with confidence. She made sure we had everything we needed, we wouldn’t of been able to move them successfully without her. She is just all around a really great person.

We were so nervous about the travel, our cats are our world. Our grey cat Cassie has also always struggled with anxiety & Kiki is a very hyperactive cat & we didn’t know how they were going to react or respond but Cassidy & Paul gave us a lot of reassurance which put us at ease.

We were able to track them & got updates by the drivers, who were also really kind & always reassured us that they were happy & healthy! Cassie & Kiki adjusted very quickly upon arrival. We don’t know if that would have happened if we would have went with any other company.

Starwood did a fantastic job relocating our pet. They were incredibly responsive and provided every detail needed to support the move.

Excellent service.. of course it is a worry when your pets are away from you.
I paid for pickup from my house and delivered to my new home in the UK.
The lady who delivered them to me was great along with the guy who picked them up from my USA house.
All the folks involved in getting my pets to me did an awesome job... thank you guys.
They settled quickly after their long trip.

From the initial quote to the pets arrival, everyone of the team communicated and answered all my questions no matter how trivial. The pets were picked up by Jeary who was amazing with them and updated us with photos and notes. They arrived at the new house in the UK in wonderful health and quickly settled in. I can't say enough about the people. I would definitely use them again and highly recommend them to anyone looking to transfer their pets from the USA to the UK.

I have nothing but great things to say about our experience with Starwood. Yes, it's on the pricier side—but honestly, you can’t put a price on the level of care, attention, and professionalism they provide. From start to finish, they made sure our pup was not only safe and comfortable during travel, but also well-prepared long before the journey even began.
Sarah Whittington was an incredible support throughout the process of getting my dog to London. She was flexible and accommodating, even as I had to change the travel date multiple times. Her communication was exceptional—she was consistently responsive over email, even after hours, and always willing to hop on a call to talk through any questions or concerns.

I truly felt like both me and my dog were in good hands. I can’t recommend Starwood—and especially Sarah—highly enough

We experienced bumps along the way but it was always handled professionally and gracefully by our team! I never felt nervous for our sweet pet family in the care of Starwood!

Moving a pet can be very stressful but Starwood responded to all my concerns and kept me very well informed about our cat’s travel plans and paperwork needs.

Great to work with and detailed. The communication and time getting back to each other was great!

This company was recommended by friends and they did not disappoint. Our agent was Sarah and she was just amazing. Friendly, polite, really on top of things. Even my vet liked her! The driver for pick up (Danny) and drop off (Darrell?) were also lovely. I could tell all three were animal lovers. Exactly the kinds of people I would want around my cat. I would say that I would recommend them to friends, but I already have.

I would highly recommend Starwood pet travel after researching several companies. Cassidy was our pet travel coordinator and she couldn't have been more helpful or understanding and patient with all of our questions. We were quite nervous making sure everything would go smoothly and Kala would be safe. Kala traveled from Mishawaka, Indiana to the UK. Quinn met us to bring her to the airport and was great with her and made us feel comfortable that she'll be taken care of. Kala is happy in the UK with my daughter and is enjoying her new open landscape.

We have just used Starwood to move our German Shepherd from the US to the UK. Starwood was excellent from start to finish, helping to get us through a complicated process with relative ease. The updates on the day of travel gave us confidence that our dog was in good hands at all times and the estimates on processing times at Heathrow were really helpful in planning her collection. I would highly recommend using Starwood if you are shipping a pet internationally. A really good experience.

Gemma and her team were really great! Always responsive to many emails and able to overcome all the paperwork issues that arose. It is not an easy process, but Gemma made it work. Thank you!!!!

Starwood's service was worth every penny for peace of mind. They took care of everything in sending my 2 cats from the US to UK. They knew what paperwork was required, what issues to consider; they were responsive, and had people every step of the way making sure our cats were cared for. After providing information and filling out paperwork, we simply dropped the cats off at the airport and picked them up at the airport on the other side. They provide a tracker to follow your pets' flights. They handled Customs and everything!

Cassidy was brilliant in organising my dogs travel home. The fight was cancelled at no fault of Starwood and they managed to get them on a flight a day later at no extra cost to us! The route worked out even better for us too!

Starwood pet travel provided an excellent and comprehensive service to transport my 2 cats from Orlando to London Gatwick. I’m not sure I could have pulled it off without them! The cats settled in soon after their arrival and everything went smoothly. Rosemary, who was my coordinator, was very helpful, knowledgeable and friendly. So glad I went with Starwood!

Sarah was phenomenal in guiding my family through the process of getting our two dogs to our destination. I was always informed of each stage from pickup, vet appointments, transport, and delivery. I recommend Starwood and I will be using them again in the future.

We recommend Starwood 100%. Moving our pups was the most stressful and complicated part of our move to Europe, so we wanted to make sure to use a service who could take care of everything. Rosie was responsive and proactive throughout the process. When our dates for travel had to move, she worked through all of the details. The details they take into account made us confident our pups would be safe and well cared for. From making sure we had the right crate size for a comfy ride to understanding our pups feeding, medicine, and behavioral quirks, they documented and planned for everything. Rosie met with us frequently in the time leading up to the trip to make sure we knew the plan. We received frequent pictures and updates of all of the pup's change points. Starwood's partners were incredible. Christina took the pups to the vet, got them settled at the boarding facility (Dog Days and Cat Nights in Queens New York - Absolutely incredible service and care) and took them to their flights. Rita helped us with the Europe side of the trip: she kept us informed when the plane was unexpectedly diverted and answered all of our questions about next steps. The pups arrived safely and are settling well into their new home!

We had an excellent experience with Starwood Pet Travel! Rosie and the Starwood team were absolutely fantastic — Rosie explained the entire process thoroughly and helped ease our worries about what to expect. Thanks to her and the team involved everything went smoothly for our fur babies! We felt reassured every step of the way. Highly recommend if you’re moving to a different country 10/10.

Very good experience with Sarah from Starwood moving our cats from the US to the UK. Everything went very smoothly.

MIND-BLOWING SERVICE! Rosie and the team were amazing. She tirelessly went over all the documentation several times with me as I was very nervous. We had to change vets due to a prior short-term move from Minneapolis to Richmond just before the move to the U.K. and she took care of coordinating everything between the two U.S. vets (all prior vaccinations, etc.) in addition to the U.K. portion of our relocation FOR NO ADDITIONAL CHARGE.Even our vet in Richmond said they were the best pet relo company she had ever dealt with and will recommend them to her clients needing relo services in the future. I couldn't recommend them more.

My two dogs travelled from LA to the UK and Starwood made it all so very easy for us. We were kept well informed and given lots of advice and assurance. They arrived safe and well and so much happier than I had feared they would be!

Moving cats to another country is incredibly stressful and Starwood talked me through every step of the process, co-ordinated with our vet, and gave us updates during our cats' journey. There is a lot of documentation and Starwood ensured everything went smoothly. Our pet co-ordinator was there to answer all our questions. If I ever move pets to another country again, I will definitely use Starwood!

Starwood, especially Rosemary, was very reliable, knowledgable and helpful. Always positive and brimming with confidence in the whole event (which was scary for me as such an ordeal for the pups).
All went well in the end of course and we are home!

We can't be more appreciative for the support Starwood provided to us for our beagle's successful relocation from the US west coast to the UK - and we are especially grateful to Sarah W as our pet travel coordinator.
We have worked with many people during the course of our move, and none have been as responsive, proactive, diligent and professional as she was. There were several points in time when she was able to guide us in a manner that helped us plan/act in the best way possible and ultimately to have our baby in our hands only a few hours after we arrived. A huge thumbs up for Sarah and the whole team at Starwood!

Fabulous experience with Starwood! I relocated to the UK for work, and when I started researching how to get my two cats sent over with me, I immediately became overwhelmed. There’s tons of nuances to the paperwork, and a lot of boxes to check off to make sure everything is good to go. I decided to pick an agency to send them, because this was the thing I was most stressed about when moving! If I mess up paperwork or documentation, I’d be totally screwed!! I decided to go with the Premium package, because it took the entirety of the workload off of me. It was definitely expensive but for me, the peace of mind was worth it. They communicated with my vet to ensure all the paperwork was correct, they took my cats to their health certificate appointments for me, they booked their travel, picked them up and took them to the airport and took care of all that paperwork AND dropped them off at my apartment in London! Knowing that my cats were in good hands, and that any issues would be immediately resolved really eased my stress. My pet coordinator, Rosemary, was wonderful! Incredibly organized, respectful, and answered all of my (sometimes silly) questions and concerns. She was available when I needed help, and I had no issues arise during the process. Some people decide to handle it themselves, either completely or partially, but if you truly want the peace of mind during an already stressful life change, I’d 100% recommend Starwood. Absolutely worth it! My cats arrived safely, and are now adjusting to life in the UK alongside me! Thanks again Rosemary & Starwood!!

Very good service from this company who organised the safe transport of our 12 year old dog from Los Angeles to London. It's a complicated process but they guide you through it with a useful client portal with tasks laid out. They liaised with our Vets and made sure all of the forms were correct. They also handled all of the Airline requirements, transport and Customs clearance in the UK. Very helpful and communicative and would definitely recommend.

Starwood were absolutely amazing from start to finish. Moving countries is always a stressful period and they took all of the stress out of handling the pet side of things. I couldn't recommend them highly enough.

Starwood Pet Travel guided through all the paperwork and during the travel, they took excellent care of my cat and dog. I was expecting them to be traumatized, but after resting 24 hrs, they were back to their joyous selves. I was very pleasantly surprised.
Thank you Starwood for the excellent work ♥️

Starwood took wonderful care of us and our dog. They made this move so much easier - and she arrived safetly in the UK. I highly recommend them!

We had a very small window to get William scheduled to fly back from Florida to the UK .Starwood kept us in the picture all the way through the process by Phone -- text and email .One tiny hiccough on one piece of paper --- no fault of Starwood. Timings per their schedule were faultless and their people in the UK were in contact as soon as and before William landed. He jumped out the crate had a pee and settled on the sofa. Do Dogs get jetlag ? Well done Rosemary for your helping hand all the way through the process.

My partner and I hired Starwood to help with transporting our dog from Texas to the UK. We found it as affordable as transporting a pet can be (as it was thousands of dollars more to do ourselves and a very large margin for error when it came down to the documents). The only hiccup we encountered was an unfortunate mistake on the vet’s part that would’ve resulted in having to push our flight further out. Please, please, please encourage your vet to accept Starwood’s help, especially if they’ve never done a health certificate before. Regardless, my dog Minnie made it home safely thanks to this wonderful company. Thank you! And a special thanks to Sarah our UK coordinator for your confidence and reassurance. You took away all the stress I would’ve otherwise had! You did great!