CareTags is Starwood's pet safety and connection system. It keeps you in the loop while your pet travels, and it gives your pet a digital ID for life. Starwood is proud to be the only U.S. pet travel provider offering CareTags.
During the Move
Updates and photos from your pet's handlers, delivered by text and email, plus live location tracking on eligible journeys.
After the move
A QR-coded collar tag linked to your pet's Pet Wallet profile: records, documents, contacts, and reminders in one app.
TheCareTagsSystem
3 elements of CareTags, and what each one does
Pet Wallet Collar Tag
Goes on your pet's collar and stays with them after the move. Its QR code links to your pet's Pet Wallet profile and helps anyone who finds your pet reach you.
Travel Update Labels
QR-coded labels on your pet's travel kennel. Handlers scan them to send you check-ins, status updates, and photos along the way.
Pet Wallet App
Your pet's digital profile: records, documents, contacts, and reminders. It's linked to the collar tag's QR code, and it can also show your pet's travel information.
On eligible journeys
Live Tracking Device. A separate powered device that travels with your pet's shipment and shows live location, where it's included and permitted. Not every journey is eligible.
TheCareTagsSystem
3 elements of CareTags, and what each one does
Moving a pet overseas is complex — flights, import rules, USDA approvals, veterinary timing, and documentation are all time-sensitive. Every shipment includes a Travel Update Label: a QR-coded label on your pet's kennel that lets drivers, handlers, and team members check in at key points along the way.
No more guessing. No more digging through email threads. Just a clear, organized view of everything that matters.
✓ Handlers scan the label at key checkpoints — departure, layovers, and arrival ✓ Each scan sends automated email and text updates — including photos — to you and your Starwood coordinator ✓ An extra layer of visibility so you're never left wondering how your pet's trip is going
What this isn't: Travel Update Labels are scanned by a person at each checkpoint — they don't broadcast a live, continuous location on their own. For that, see Live Tracking below.
MoreThanaTag
Your Pet's Digital Identity
Peaceofmind
Real Safety for Real Adventures
This digital profile isn’t just useful during travel - it becomes a lifetime tool to help protect and care for your pet wherever life takes you.
Better experience for you and your pet
Works globally with instant access—no specialized scanners or database searches required
Anyone can scan the QR code with a smartphone—no app needed
Displays your pet’s up-to-date profile and contact information in seconds
Sends you the finder’s GPS location and contact details if your pet is lost
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