Once you sign our proposal, we'll request the contact information of your trusted veterinarian. Collaborating closely with both you and your vet, we will diligently gather your furry friend's medical records and thoroughly review them.
Rest assured, if anything is missing, we will promptly notify you and keep you informed with a comprehensive veterinary timeline, ensuring you are well-informed about the next steps.
If your pet is traveling to a country that requires an import permit or quarantine, you don't need to worry! We take care of all the necessary requirements on your behalf. Once we have all the relevant paperwork, we'll handle the application for the import permit, as well as booking the quarantine facility.
We also offer assistance with obtaining the health certificate before your pet's journey. This includes arranging transportation to and from the vet, coordinating the final veterinary examination with any required treatments, completing the health certificate, and ensuring that the documents are endorsed by the USDA (if needed).
Once we have received all the necessary information and paperwork for your pet, we will take care of all the intricate details involved in booking your pet's journey. Unlike passenger reservations, which are made with the passenger side of the airline, pet cargo bookings are handled through the cargo side. It's important to note that pet cargo reservations can only be secured once the airline's booking window opens, which typically occurs 7-30 days prior to the travel date. Rest assured, we will select the best flight route with the best airlines for pet travel.
Once your pet's travel arrangements are finalized, we will provide you with a comprehensive schedule highlighting the exact times for pick-up or delivery, flight details, any necessary quarantine instructions (if applicable), and a checklist of items to bring along during pick-up.
Depending on the package you've selected, we have two convenient options for picking up your beloved pet. We can either collect them directly from your home or arrange to meet you at the airport. We also offer the flexibility to pick up from a trusted friend or family member, your veterinarian, or even a local boarding facility. It's important to note that only our drivers can check pets in the for the flight - this is a service we provide exclusively for your peace of mind (and your pet's safety).
After your pet is picked up, we'll keep you in the loop with live updates on their check-in, departure, and safe landing.
We have an industry-first pet travel portal and CareTags where you can track your pet's whereabouts throughout their journey.
After your pet reaches their destination, we take care of all the necessary customs procedures for international travel. Depending on the services you choose, we can either arrange for a smooth handover at the airport or safely drive your furry friend to your new home, a trusted relative, a dear friend, or a reputable local boarding facility. If your pet needs to undergo quarantine, the quarantine staff will handle their transportation from the airport to the quarantine facility. Once your pet is released from quarantine, we can offer convenient home delivery services.
