Your pet’s safe trip

134 days ago

I used Starwood Pet Travel to move my dog from New Jersey, USA to Madrid in January 2025.
They are very organizes and responsive, their homepage is very well done and useful to understand everything you need with respect of Veterinary, Customs and Airline paperwork.
I had several conversations with my advisor Rosemary during the month previous to the travel day. We also exchange emails and texts.
They used Lufthansa for the trip which is considered the best Animal Cargo Airline.
They have veterinary service and check on the dog once ot gets to Frankfurt.
The service is not cheap but it was worthwhile because it gave me peace of mind.

Source: Google

65 days ago

In planning our move to Spain, we attempted to book our dogs in cargo with several airlines. Each time, it was a disaster. We were quoted the incorrect information by several airlines, booked tickets, then had to cancel those and spent countless hours on the phone. I had seen Starwood Pet Travel in an internet search and finally decided to contact them. This company was awesome. From the first conversation with Ben, then with our coordinator, Ashley, they answered all of our questions and concerns. We did have some slight bumps along the way, but Starwood was there to solve the minor problems. Our dogs arrived relaxed and happy to see us again. I highly recommend this service if you are planning to move abroad. They handled customs and everything, even delivering our pets to us at our new home in Spain. We cannot thank Starwood Pet Travel for everything they did to make this a smooth transition to our new lives in Spain. Francesca, D’Amari, Timber, and Cinder also send a big sloppy kiss to you all at Starwood.

Source: Google

131 days ago

**OUTSTANDING FROM START TO FINISH!**
We cannot thank Starwood—and specifically Sarah—enough! We moved to Spain from Maryland, and we were extremely nervous about relocating our dog, Ella. I’m certain I was exhausting with all my questions and worries, but they didn’t miss a beat. Every question I had was answered quickly and professionally. (Honestly, I don’t think Sarah sleeps!)

We flew out the same day as Ella, but due to a USDA delay in paperwork, she couldn’t travel as scheduled. Without missing a beat, they placed her in a top boarding facility near the airport, and we received frequent updates and photos. They worked quickly to obtain the corrected documentation and rebooked Ella on the next flight.

She arrived happy, healthy, and clean. I will never use another service when moving my dog—and I highly recommend that you look no further.

Source: Google

6 days ago

I used Starwood to get my Staffordshire Terrier from Honolulu to San Fransico. They were super helpful; from contacting my vet to gather important information, planning logistics, and day of details. Starwood took the stress off my shoulders and was able to get my dog where I needed him to go.

Source: Google

73 days ago

Just wanted to give a huge thanks to the Jet Pets team in New Zealand and Starwood Pet Travel in the US for getting our beloved Kona safely to the United States. From the initial discussions to the Vet visits in Nelson NZ then the final vet exam at MPI prior to departure, all the Jet Pets staff were amazing. Communication was exceptional at all stages of the process. Everyone was so pleasant, kind and well informed. Our questions were quickly answered, and little accommodations were easily made. Kona and I were treated very well by everyone we worked with. We will be very happy to use Jet Pets and Starwood in the future and can confidently recommend their services.

Source: Google

131 days ago

Incredible experience using this service. Everything was truly 'hands free' as Starwood took care of all the heavy lifting. Each point of contact was detailed, communicative, and readily available for any and all questions. Our dog arrived to her final destination happy with signs of being well taken care of. My only regret is not hiring Starwood sooner.

Source: Google

230 days ago

My partner and I hired Starwood to help with transporting our dog from Texas to the UK. We found it as affordable as transporting a pet can be (as it was thousands of dollars more to do ourselves and a very large margin for error when it came down to the documents). The only hiccup we encountered was an unfortunate mistake on the vet’s part that would’ve resulted in having to push our flight further out. Please, please, please encourage your vet to accept Starwood’s help, especially if they’ve never done a health certificate before. Regardless, my dog Minnie made it home safely thanks to this wonderful company. Thank you! And a special thanks to Sarah our UK coordinator for your confidence and reassurance. You took away all the stress I would’ve otherwise had! You did great!

Source: Google

66 days ago

Julie and team ❤️ We have Oscar now in Tucson. We just wanted to pass on our deepest gratitude to you and your teams. We were so worried and stressed about Oscar’s trip due to his age and medical history and you all went far above and beyond our expectations to allay our fears and deliver top notch service to our best little man. He arrived clean and although a bit disoriented, has settled in perfectly back with us. We however we wanted to say thank you so much from the bottom of our hearts. You and your teams obviously love our pets as much as we do and it definitely shows.

Source: Google