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Pet Travel Timeline Tool

Travel details

3-7 days

1. Submit quote (3-7 days)

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Work with your sales coordinator to discuss your pet(s), the tier of services desired, and expectations on what Starwood handles vs what you handle.
< 7 days

2. Onboarding

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Your dedicated coordinator will gather information via a phone call. We will determine where your pets are on vet requirements, kennel sizing, and propose timing.

3. Document handling

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Our documents team will work with your vet to get approved vaccines and blood tests. It takes time to get fully completed ink-signed documents. We will also confirm your date and customs forms.

4. Booking request

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Once documents are verified and permits are secured (if applicable), we coordinate flight logistics, layovers, and facility arrangements for departure and arrival.

5. Finalized move

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Your pet begins their journey! Ensure they have their approved crate, required feeding/water bowls, and original paperwork attached as requested.
Australia
High • 6+ months
China
High • 6+ weeks
EU
Standard • 6+ weeks
Hawaii
Moderate • 6+ weeks
Hong Kong
Standard • 6+ weeks
Japan
High • 6+ months
Malaysia
High • 6+ weeks
New Zealand
High • 6+ months
Philippines
Moderate • 6+ weeks
Singapore
High • 4+ months
South Korea
Moderate • 6+ weeks
Taiwan
High • 4+ months
Thailand
Moderate • 6+ weeks
UAE
Moderate • 6+ weeks
United Kingdom
Standard • 6+ weeks
Vietnam
Standard • 4+ weeks

Please Note: This timeline is intended as an estimate. Actual travel timelines may vary depending on flight availability and where your pet currently stands in completing the necessary import requirements for their destination.

F A Q

Questions,
answered

Is pet travel safe?
Yes, pet travel is safe with the proper preparation and precautions. Thousands of pets fly every year without issue. You can read more about pet travel safety here.

Should I sedate my pet?
NO. It is not recommended to sedate or tranquilize any pet that is flying on an airplane. This can negatively affect their breathing and respiration when they are up in the air at high altitudes. This can be even more dangerous for pets with pre-existing conditions or snub-nosed (brachycephalic) pets. Starwood will NOT transport any pet that has been sedated or tranquilized. Additionally, if the airline believes that your pet has been sedated, then they can refuse your pet for travel. You can learn more about sedation and air travel in our blog post.

Where do pets travel on the plane?
Starwood only transports pets who are traveling as manifest cargo. This means that they travel on commercial flights underneath the passenger cabin in a space that is temperature controlled, pressurized, and oxygenated. Live animals travel beneath the pilot and the pilot must sign off on a manifest so they are aware of any pets onboard. Your pet’s travel kennel will be held into place by a thin netting that acts like a seatbelt to keep them safe and secure during takeoff and landing. Learn more about where pets travel on a plane.

Will my pet eat or drink?
You should definitely ensure your pet is provided plenty of water prior to and on the day of their big adventure. Our team will also make sure that their water bowls are topped off once we check them in for the flight. Once pets are in the care of the airline after check-in, the airline staff will be sure to top off water as well. However, it is NOT recommended for pets to eat right before takeoff or during the flight. This can cause an upset stomach, which we of course want to avoid. Our team will not provide food for the flight and we do not recommend feeding them less than 4 hours prior to flight departure. If your pet has a layover, they will be provided more water and some food (depending on the length of the layover). Water will also be provided once they have landed as they are clearing through customs. If your pet will be boarding or spending time in quarantine throughout their trip, they will be provided food and water regularly. You can read more about whether you should feed pets who are flying in our blog.

How will my pet go to the bathroom?
If you have a dog that is traveling, our team will provide them with a nice walk and potty break prior to check-in at the airport. Once your pet is checked in, they must remain inside their travel kennel until they arrive at the destination. We do not let cats out of the travel kennel after we pick them up since you know they can be sneaky escape artists. Upon arrival to the destination, dogs will be provided with a walk and potty break before they head home to you. Again, cats will need to remain inside their travel kennels unless there is a safe and secure room to let them out. Litter boxes are not permitted to be inside the travel kennel so please be aware that sometimes your pet may go to the bathroom inside the kennel. As they say, if you gotta go, you gotta go. If your pet has soiled their travel kennel and there is a safe place to let them out of the kennel then we do try our best to clean the kennel when possible prior to delivery. Learn more here.
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