Your pet’s safe trip to or from
Australia starts here

When we made the decision to relocate to Australia with our cat, Pickles, a friend suggested using Starwood for assistance. The process felt overwhelming, especially given how strict Australia’s pet import regulations are. Having the knowledge and support of the Starwood team made all the difference—it’s not something I could have managed on my own.

If you’re looking for a smoother experience when relocating your pet, you can trust Starwood to handle the journey with care and professionalism. A special thank you to Molly for your support—Pickles is now happily reunited with her favorite human.

Amazing service - Couldn't recommend any higher. Made all stages of relocating my dog easy and the team are amazing!

Everything went seamlessly getting our Flip from USA to Australia. Australia has so many requirements and Starwood is very onto it and organised!

Starwood Pet Travel is a wonderful company with great, caring, and compassionate people! They helped move our lovely dog Willow from the United States to Australia. Molly (our agent) was flexible, supportive and proactive throughout the process, especially when we were having trouble with the pet boarding center where Willow was lodged. We are also grateful to Jeary, too, for transporting Willow to where she needed to go!

I just moved to Australia from the US to study for the next two years and I simply couldn't leave my cat behind as she's 11 and I've had her since the day she was born. Starwood was an absolute life saver! I worked with Molly and she expertly guided us through the process of moving my cat and she truly made it a very low stress experience, which was incredible considering the stresses of everything else about moving across the globe. Molly walked my partner and I through every single step of the process with very clear direction, which is exactly what I wanted as a customer. She was very dedicated and on top of everything, as was the Starwood vet team! The transparency of the initial quote and reviews from others is what led me to choose Starwood. The exceptional guidance of Molly and the Starwood vet team working with my cat's vet is what gave me the reassurance they were the right choice. My cat has recovered well from traveling and is adjusting to the new environment and that makes me the happiest. Thank you Starwood for being an amazing company, and thank you Molly for expertly helping me move the most important being in the world to me. I will 100% return to Starwood for any future pet travel and I would happily request Molly to be my travel agent.

I recently had my dog Ranger shipped from New York to Australia. I chose Starwood Pet travel based on the reviews of others. I am so happy I did. They made the process so much easier and made me feel reassured through the whole process answering and questions or concerns I may have had. Special thanks to Molly from Starwood who coordinated the whole process. Ranger is now safely in Australia living his best life.

I moved from New York to Australia. I wanted to bring my two darling cats with me, and looking online showed me that Starwood was a very popular and reliable choice. I was extremely worried because Australia has some of the strictest biodiversity laws in the world, and my cats would need to be in quarantine in Melbourne for 10 days even if they had the proper veterinary documentation.With that being said, Starwood did a lot of the heavy lifting, and my coordinator Molly helped immensely with the process, explaining what needed to be done, and helping with the paperwork.

The team were nothing but the pinnacle of knowledge and professionalism. We were extremely busy managing our move, and the Starwood team took care of everything including the coordination with our vet over the required paper work. Seamless experience from start to finish.

Navigating the transfer of an animal to Australia is extremely difficult and i'm not sure i could have done it without Sage from Starwood's help. It requires months, many forms and multiple vet visits and each piece has to fall in place perfectly.

My cat went to the ER for 3 days after being evacuated in 2020, and as a former feral, is not used to change. I was extremely anxious about the whole process and how he would survive quarantine. But each step proceeded one in front of the other, and now he's here, with no blips in the process!

I'm very very thankful to Sage for putting up with my anxiety and my loads of questions to get Smokey and I through this!

Our beautiful girl Bronte just completed the marathon trip from Washington DC to Brisbane Australia. The trip went smoothly and would never have been possible without the help of Sage our Pet Co-Ordinator. Thank you!!!

Starwood was terrific. Communication was clear and accurate. We (and our vet) were led through the process carefully and reliably. We moved two dogs to Australia, and this would have been impossible to manage without their direction and guidance. But all we had to do was to follow instructions and everything was perfect. Our dogs arrived safe and happy after traveling halfway around the world, and we are happy and grateful to Starwood.

I can’t say enough about my wonderful experience with Starwood Pet Travel. From my initial conversations with Ross I knew I wouldn’t be comfortable with another pet travel company. I shipped my 4 cats from the United States to Australia. Australia has very strict import policies, I wouldn’t have known how to start the process with out Starwood. My pet travel coordinator (Sage) was awesome! She reassured me and answered every question I had along the way, in addition to making sure I was prepared for the required vet appointments. About three weeks before my cats shipped, Sage went on maternity leave. I was slightly nervous because I had been primarily working with Sage and I was very happy with my experience with her. Molly became my new coordinator and let me tell you….the transition from Sage to Molly was SEAMLESS! Molly was great as well! As you can imagine, there was a lot of back and forth so close to travel and Molly didn’t skip a beat. Not only were Sage and Molly both professional, they are both very kind. I never felt bothersome with all my questions and they are both very quick to respond. The genuine care and compassion is something I didn’t expect, but was so greatly appreciated. My cats cleared quarantine and are now safely home with me in Australia. I would 100% recommend Starwood Pet Travel to anyone that needs to ship their pets.

Awesome experience and accommodations from start of journey in Arizona to destination in Brisbane! Sage & Molly were outstanding! Highly recommend. Lovin’ Aussie life 🐾

Excellent service. Highly recommended. We had a lot to plan bringing Chloe from the US to Australia. Molly was supportive, intelligent and respectful.

Made the move from the US to Australia with our two Aussies - I think Australia is one of the more difficult countries to import pets and I could not have imagined pulling it all together without the help of Starwood. Molly was always excellent in managing any of the little snags that arose, and was very understanding as we navigated family issues (and time zone delays) on our end. We especially appreciated all the updates once they were actually in transit, and it was so joyous to finally be reunited. Wholeheartedly endorse this service!

We couldn't have been happier with choosing Starwood for our pet travel coordinator. Moving from NYC to Melbourne was quite the lengthy process, however, Starwood was a fantastic support every step of the way. I appreciated the transparency around the process, and how much Molly and team accommodated any questions or concerns. They went above and beyond to level set expectations, from the beginning to final pickup. Looking back, I couldn't have done this without the support from Starwood. It was an investment that paid dividends - seeing how happy and healthy Peanut was post quarantine pickup. We will look to use them again for future travel!