62 days ago
Our experience with Starwood has been nothing short of exceeding our expectations. My mom’s recent permanent relocation from Buffalo, NY to the Philippines was a very stressful experience gathering al...
62 days ago
Our experience with Starwood has been nothing short of exceeding our expectations. My mom’s recent permanent relocation from Buffalo, NY to the Philippines was a very stressful experience gathering all required documents for herself (passports, booking flights, transporting my dads ashes, going thru all household things just to name a few ). In addition, she wanted to take her two cats (JC & Musa) with her. We had no clue how to go about such an endeavor. So we went thru our due diligence to locate all pet relocation companies and conduct a side by side pros & cons comparison. After reducing to our top 5 choices we decided on Starwood to help with our pet relocation needs. The reviews on multiple sites (Google, Facebook, Yelp, Reddit) helped with our decision. Once committing to Starwood, they assigned a Pet Travel Coordinator (Ryan Bole) to us. She was awesome thru the entire process. Not just facilitating/securing all needed documents but assuring my worrying mom that her pets will be in good hands thru the entire relocation process. Especially the actual travel from picking up her 2 cats at her residence in New York all the way thru delivering them to my mom in Manila, Philippines . The entire team (from the team that picked up her cats, to the team that boarded them at their facility in order to complete remaining shots/examination to boarding them on the plane to the delivery team in Manila) were amazing. They provided constant updates and pictures that gave my mom much needed assurance that her babies were being very well taken care of. Fast forward 2 weeks and the cats have been safely delivered to my mom In Manila. An added and unforeseen benifit was how one of my mom’s cast (Musa) was an extremely shy and figity cat. She was handled so well thru the process that we noticed her being much more friendly and calm around new people. We really are hard pressed to come up with any negative comments. The only one we can think of is that we wished we could have been able to track them in flight from origin to connecting city to final destination. But Starwood did such a nice job of providing updates and pictures thru the entire process that it was not a big deal that we couldn’t track them in flight. With all this said, we give Starwood a 5 out of 5 rating. They really do care about our fur babies (all animals really) during what can be a very stressful time for both owner and pet. Well done Starwood and extremely well done and big thanks to our Pet Travel Coordinator Ryan Bole.
Regards,
Rich (on behalf of my mom Virgina)
Arlo’s calm, easygoing personality carried him through his long trip to the Philippines—but nothing could prepare him for the moment he saw his family again. The instant his eyes met theirs, his whole...
Maverick is happy and goofy, the kind of dog whose joy fills every space he’s in and whose tail wags seem to power the sun itself. When his owner arrived to pick him up, he was calm and relaxed in his...
.webp?upscale=false&width=400&height=400&name=story1%20(1).webp)
We partner with the best in the industry:
