Your pet’s safe trip

to or from New Zealand starts here

We’re

Pets, not packages. Expect more.

We’re proud to be the highest rated and most trusted international pet shipping company in the United States.

50+ years of care

Trust the experts with experience (and all the 5-star reviews to prove it!).

Technology

Industry-leading Pet Travel Portal to make things simple & clear.

Pet Protection Plan

Peace of mind for things outside of your (or our) control.

Stay in touch

CareTags Travel Sense to provide updates throughout your pet’s move via email & text.

Partner with us for peace of mind.

OUR PROMISE TO YOU

Starwood Pet Travel offers the highest standard of care-blending real-time tracking, expert and personalized guidance, and a global partner network no one else can match.

Unmatched Transparency

Our industry-exclusive technology gives you real-time, door-to-door tracking—so you’re never out of touch with your pet’s journey.

Global Network, Personally Vetted

We don’t just work with agents—we meet them. Every year, our team travels the world to personally vet and maintain the strongest partnerships in the industry.

Experience + Personal Care

It’s reassuring to have a highly experienced and caring personal travel coordinator who is guiding each step of your pet’s journey.

Every trip has a story

Read stories traveling to and from New Zealand

JFK-GVA

May 06, 2025

Boston to Burgundy

Meet Hallee—an energetic Irish Doodle with the heart of an explorer and the loyalty of a lifelong best friend. A mix of Irish Setter and toy poodle, Hallee has always been full of energy and curiosity. As she nears her...

Meet Halle
ORD-LAX-MEL

March 17, 2025

From Chicago to Melbourne: Macey's Journey Home

After several years in the U.S., Macey—the sweet, slightly shy ball-chaser—has made her way back home to Australia. Her journey from Chicago to Melbourne was no small feat, spanning thousands of miles and involving a carefully coordinated trip with our...

Meet Macey
DEN-FRA-LHR

April 28, 2025

Orion's Big Move: From the Mountains to English Gardens

Orion, an affectionate and friendly young cat with a playful, cheeky streak, recently made the journey from the mountains of Colorado to his new home in England. Traveling comfortably aboard Lufthansa on a carefully planned route from Denver to Frankfurt,...

Meet Orion
JFK-LHR

April 02, 2025

Pippa moves to Cambridge, England

Pippa, a sweet white Labradoodle from Connecticut, recently made the transatlantic leap to her new home in England. Known for her gentle spirit and fluffy charm, Pippa can get a little anxious when she's apart from her family—often letting out...

Meet Pippa

Discover the heartfelt stories of pet owners traveling
to and from New Zealand

Star Star Star Star Star

52 days ago

Just wanted to give a huge thanks to the Jet Pets team in New Zealand and Starwood Pet Travel in the US for getting our beloved Kona safely to the United States. From the initial discussions to the Vet visits...

Source: Google

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Star Star Star Star Star

110 days ago

Incredible experience using this service. Everything was truly 'hands free' as Starwood took care of all the heavy lifting. Each point of contact was detailed, communicative, and readily available for any and all questions. Our dog arrived to her final...

Source: Google

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Star Star Star Star Star

209 days ago

My partner and I hired Starwood to help with transporting our dog from Texas to the UK. We found it as affordable as transporting a pet can be (as it was thousands of dollars more to do ourselves and a...

Source: Google

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Star Star Star Star Star

45 days ago

Julie and team ❤️ We have Oscar now in Tucson. We just wanted to pass on our deepest gratitude to you and your teams. We were so worried and stressed about Oscar’s trip due to his age and medical history...

Source: Google

Learn More

Traveling to New Zealand

How to Ship a Pet to New Zealand: A Friendly Guide to Pet Transport Requirements

Need to bring your pet to the New Zealand? Learn about costs, airline rules, cargo vs cabin travel, and how to safely transport your dog or cat from the US with Starwood Pet Travel.

Moving a pet to New Zealand requires careful planning due to the country's strict biosecurity regulations designed to protect its unique ecosystem. Pet owners often find the process challenging, but with proper preparation, it can be navigated successfully. Shipping a pet to New Zealand typically costs between $6,000 to over $10,000, which includes permits, veterinary requirements, quarantine fees, and transportation.

The journey begins months before travel, as pets must be microchipped, vaccinated against rabies, and undergo specific tests including a rabies antibody titer test. All dogs and cats entering New Zealand must complete a minimum 10-day quarantine period at an approved facility upon arrival, with no exceptions for pets coming from the United States.

It's important to note that certain dog breeds are prohibited from entering New Zealand, including American Pit Bull Terriers and Dogo Argentinos. Working with a professional pet relocation service can help pet owners navigate the complex requirements and ensure their furry family members arrive safely at their new home.

Customs Clearance Process

All pets arriving in New Zealand must first clear customs at designated ports of entry, primarily Auckland International Airport. Your pet's documentation will be thoroughly reviewed, including the import permit, veterinary certificates, and proof of completed treatments. This verification typically takes 1-2 hours depending on arrival time and how many animals are being processed.

The customs officials will check that your pet's microchip matches the documentation. Any discrepancies or missing paperwork can result in delays or even refusal of entry. It's essential to have all documents organized in a clear folder with copies available.

Pet owners should notify their pet shipping company or agent of the flight's arrival to ensure someone is available to facilitate the clearance process. Fees for this service are usually between NZD 150-300.

Biosecurity Inspections and Quarantine Facilities

After customs clearance, pets undergo a biosecurity inspection by Ministry for Primary Industries (MPI) officials. They examine your pet for signs of illness, parasites, or other biosecurity concerns. Pets are transported in secure, MPI-approved vehicles to the quarantine facility.

New Zealand has several approved quarantine facilities:

  • Auckland Quarantine Facility (primary location)
  • Qualification Pets in Christchurch
  • Canterbury Quarantine in Kaiapoi

The minimum quarantine period is 10 days, though this may be extended if health concerns arise. During quarantine, pets receive:

  • Daily health monitoring
  • Clean accommodations with temperature control
  • Regular exercise opportunities
  • Veterinary care as needed

Quarantine fees range from NZD 1,200-2,000 depending on the facility and length of stay. These must be paid in advance when booking the quarantine space.

Collecting Your Pet Upon Arrival

Once your pet completes the quarantine period and receives final clearance from MPI, you'll be notified to arrange collection. You'll need to present photo identification matching the import permit details and sign release documents.

Most quarantine facilities offer transportation services to your final destination for an additional fee. If collecting personally, bring an appropriate carrier for smaller pets or a leash and collar for dogs.

Your pet may seem tired or slightly disoriented after the journey and quarantine. Give them time to adjust to their new environment gradually. Maintain their regular feeding schedule and provide plenty of fresh water.

Consider scheduling a check-up with a local veterinarian within the first week in New Zealand. This helps establish care with a new vet and ensures your pet has adjusted well to their journey.

Eligibility for Pet Importation

New Zealand maintains stringent biosecurity measures to protect its unique ecosystem from foreign diseases and pests. Successfully importing pets requires meticulous preparation and compliance with specific health protocols designed to safeguard both native wildlife and domestic animals.

Pets must come from an approved country with acceptable rabies status to be eligible for import to New Zealand. The United States is an approved country, but import requirements vary based on the originating nation.

All pets must be microchipped with an ISO-compatible chip before any vaccinations or testing procedures. This microchip serves as the permanent identification for all documentation.

The pet must have lived in the exporting country for at least 6 months (or since birth) prior to travel. The animal must also be healthy and fit to travel, without signs of infectious or contagious disease.

Pregnant animals cannot be imported, and pets must be over 12 weeks of age at the time of rabies vaccination.

Recognized Pet Species

Permitted pets include:

  • Domestic dogs (excluding prohibited breeds)
  • Domestic cats
  • Rabbits (from Australia only)
  • Guinea pigs (from Australia only)

Prohibited dog breeds:

  • American Pit Bull Terrier
  • Brazilian Fila
  • Dogo Argentino
  • Japanese Tosa
  • Perro de Presa Canario

Wolf hybrids or dogs with wolf ancestry are strictly prohibited. Birds, reptiles, amphibians, and most other exotic pets are generally not permitted for import as pets.

Selecting Approved Travel Carriers

The travel carrier is critical for your pet's comfort and safety during the journey. Carriers must comply with International Air Transport Association (IATA) standards and airline-specific requirements.

Key carrier requirements:

  • Strong, escape-proof construction
  • Adequate ventilation on at least three sides
  • Leak-proof bottom with absorbent bedding
  • Large enough for the pet to stand, turn around, and lie down comfortably
  • Secure, accessible food and water containers

Size matters significantly when selecting a carrier. Measure your pet from nose to tail base and from floor to top of head while standing. Add 3-4 inches to these measurements for proper sizing.

Familiarize your pet with the carrier weeks before travel. Place treats, toys and bedding inside to create positive associations. Short practice sessions in the carrier will help reduce travel anxiety.

Key Quarantine and Health Rules

All dogs and cats entering New Zealand must undergo a minimum 10-day quarantine period at an MPI-approved facility. Bookings for quarantine must be secured before applying for an import permit.

Rabies vaccination is mandatory and must be administered after microchipping. A rabies antibody titer test must be performed at least 3 months before the travel date, with satisfactory results.

Pets require treatment for internal and external parasites within specific timeframes before departure. Dogs need additional testing for Brucella canis, Babesia gibsoni, Babesia canis, Ehrlichia canis, and Leishmania infantum.

All required veterinary procedures must be performed by accredited veterinarians and documented on official health certificates. The import permit application should be submitted at least 20-30 days before departure.

Microchipping, Pet Identification, Vaccinations, and Health Certifications

Microchipping is mandatory for pets entering New Zealand. The microchip must be ISO-compliant (either 15-digit ISO 11784 or ISO 11785) and implanted before rabies vaccinations and testing.

If your pet already has a non-ISO compliant chip, don't remove it. Instead, implant an additional ISO-compliant chip and document both numbers on all paperwork. Veterinarians should scan the microchip at each visit to verify its functionality.

Proper identification goes beyond microchipping. Attach secure identification tags to your pet's collar with your current contact information and destination details. Include a temporary tag with flight information and your New Zealand accommodation address.

Create a small waterproof pouch to attach to the carrier containing copies of health certificates, import permits, and your contact information. This redundant identification helps ensure your pet can be traced to you if separated during transit.

Vaccinations and Health Certifications

Pets traveling to New Zealand must follow a specific vaccination timeline. Dogs require a rabies vaccination at least 6 months before travel, followed by a rabies antibody titer test 3-24 months before departure. The test must be performed by an approved laboratory and show adequate antibody levels.

Cats need similar rabies vaccinations and testing. Both dogs and cats require treatments for internal and external parasites, administered at specific intervals before travel. These treatments must be documented by a veterinarian.

Health certificates must be issued by accredited veterinarians within 10 days of departure. These documents confirm your pet is free from infectious diseases and fit to travel. Pet owners should schedule multiple veterinary visits to complete all required tests and treatments according to New Zealand's strict timeline.

For more detailed information on how to bring your beloved pets to the United States, please refer to our comprehensive New Zealand Pet Travel Guide

Moving from New Zealand

We have a team of experts ready to help with every aspect of your pet’s move from New Zealand. Our services from New Zealand include:

  • Door to door pet transport, both international and domestic
  • Assistance with health certificates, import certificates, and other travel documents needed for animal transport
  • USDA endorsement and consular legalization (when needed) of all relevant documents where required
  • Airline approved flight kennels provided with personalized labels, identification and emergency notification instructions
  • Customs clearance and delivery to your home
  • Local pet taxi service to and from the airport, your home, veterinarian, kennel, or groomer – available in the Boston area as well as throughout New England
  • Travel consultation and flight reservations

We will inform you of your pet's full itinerary before the trip and we will update you throughout your pet's journey.

Incoming Pet? We're Ready for Touchdown!

Whether you’re flying your pet to the United States after a brief stay or a whole lifetime in another country, there are a number of hoops to jump through. Getting all of the details right can be confusing and time-consuming, and improper planning or documentation could delay your pet’s entry into the country. Let us handle all the details for you!

Usa Import Faq

What’s the process?

After submitting your quote request and completing the invoice payment, a dedicated booking specialist will be assigned to assist you. They will take care of all the necessary arrangements for your pet's import, including collecting information and documents from you. On the day of arrival, they will keep you updated on the clearance process, ensuring a smooth and stress-free experience.

It's important to note that this quote covers import and customs clearance specifically for the United States. It is your responsibility to handle the export process from your country of origin. You have the option to work directly with an airline or engage a local pet shipper.

Additionally, if you are traveling from a high-risk rabies country to the United States, it is your responsibility to obtain the CDC import permit.

What is the cost of moving pets to New Zealand?

The total cost of shipping a pet to New Zealand typically ranges from $4,000 to over $8,000 USD. This includes airfare ($1,000-$3,000), import permit fees (NZD 268.24), veterinary preparation ($800-$1,500), and quarantine charges (NZD 1,500-2,500).

These costs can vary significantly based on your pet's size, originating country, and whether you use a pet relocation service. Additional expenses may include microchipping, vaccinations, blood tests, and health certificates.

For larger breeds or multiple pets, expect to pay toward the higher end of the range. Professional pet shipping companies charge additional service fees but can simplify the complex process considerably.

What are the requirements for importing a pet into New Zealand from an approved country?

All pets entering New Zealand must be microchipped before any vaccinations or procedures. Rabies vaccination must be current, followed by a rabies antibody titer test at least 3 months before travel.

Pets need comprehensive health examinations, parasite treatments, and specific blood tests depending on the species. Dogs require additional testing for Brucella canis, Babesia gibsoni, and leptospirosis.

Import permits must be obtained from the Ministry for Primary Industries (MPI) before travel arrangements are made. All documentation must be completed by accredited veterinarians and endorsed by your country's veterinary authority.

How do I arrange for my pet's quarantine upon arrival in New Zealand?

Quarantine space must be reserved well in advance at one of New Zealand's approved quarantine facilities. Bookings should be made at least 6-12 months before the intended travel date as spaces fill quickly.

The pet owner must contact the quarantine facility directly to secure a reservation. Payment of a deposit is typically required to confirm the booking.

Once quarantine is arranged, this information must be included in the import permit application. The facility will provide specific instructions about drop-off and pick-up procedures.

Is it possible to visit my pet during the quarantine period in New Zealand?

Most quarantine facilities in New Zealand do not allow in-person visits during the mandatory isolation period. This policy helps maintain strict biosecurity protocols and reduces stress on the animals.

However, many facilities offer regular updates, photos, or video calls to keep owners informed about their pet's well-being. Some facilities may provide webcam access so owners can observe their pets remotely.

Owners should check the specific policies of their chosen quarantine facility, as rules can vary slightly between locations.

Are there any ways to bypass the quarantine process for pets in New Zealand?

There are no exemptions to New Zealand's quarantine requirements except for pets arriving directly from Australia. All other pets, regardless of origin, must complete the minimum 10-day quarantine period.

New Zealand maintains these strict controls to protect its unique ecosystem from foreign diseases and parasites. No special permissions or exceptions are granted based on pet type, age, or health status.

Attempting to bypass quarantine requirements through unofficial channels can result in significant penalties, including pet deportation or euthanasia. Always follow the official import process to ensure your pet's safe entry.

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