Hawaii: Booking Procedures

Pet travel is very different from human travel and there are certain procedures we must adhere to.

delfi-de-la-rua-8iDxVJ5yO0o-unsplashWe will need the following information from you in order to book the flight(s):

  1. Desired travel date (Mon-Fri) 
  2. Name, address & phone number of the pick up address or person meeting our team near the origin airport
  3. Name, address & phone number of the delivery address or person collecting your pet from the airport in Hawaii
  4. Final destination airport you are traveling to (all pets will transit through Honolulu first under Direct Airport Release)
  5. Pet details (name, age, breed, weight, dimensions, travel kennel size)

Flight Booking Windows

Booking a pet as cargo works very differently than the way you would book your own passenger ticket.  We can only book the flight(s) for pets when the airline's cargo booking window opens.  In many cases, this is only 10-14 days prior to departure.  This is an airline requirement that we must comply with.  Even if we try to request the flight(s) sooner, the airline will not give us a final confirmation until 7-14 days prior to departure.  We will let you know once the airline has fully confirmed your pet's flight(s). 

Please understand that we cannot guarantee a travel date for you pet.  It is 100% at the discretion of the flight/airline space.  If the airline cannot accommodate the original date we request, we will let you know the next available flight that does have space.

Does your pet require medication?

Many airlines do not allow medication to accompany pets while in transit.  If your pet requires medication to be administered during any layovers or at boarding, please let us know in advance.  We will need to make arrangements with the airline and seek approval first.  

If your pet's medication is not compulsory for travel, please make your own arrangements to ship the medication to your final destination.  In some cases, the airline may refuse to ship or can misplace medication that travels with pets. 

Local Transportation 

You will not be able to check-in your pet for their flight yourself.  We will need to make arrangements for you to meet our local team near the airport or collect your pet from your home.  Pets traveling as cargo are checked in on a different side of the airport than the passenger terminal and this must be done by an STA Certified agent. 

If you have selected the "meet & greet" services, then we will provide you with the meeting place, time and contact for the local agent once the flight is confirmed. 

Travel Itinerary 

Once we have received confirmation from the airline that the space is booked, we will email you a complete travel itinerary with the pick up & delivery details, items to provide at pick up and flight details.  

Please review the details of the travel itinerary carefully and let us know if any addresses, phone numbers or contact person(s) have changed.

Travel kennel

Have you purchased a travel kennel yet?  Please refer back to our other articles regarding how to measure your pet and how to purchase an airline approved travel kennel.