How does it work?

You may be wondering how pet travel works, and we've answered that question for you here!

Initial Consultation

Once you request a quote from us, the sales team will touch base with you to confirm the services you need and will provide a detailed proposal for your review. Once you confirm the proposal is what you're looking for and you decide you'd like to move forward, you will sign our proposal and pay the deposit. Once the deposit is received, we will assign to you your own Pet Travel Coordinator that will work with you to plan your pet's travels.

Review Paperwork

Once you sign our proposal, we'll request the contact information of your veterinarian. Collaborating closely with both you and your vet, we will gather your pet's medical records and thoroughly review them. Rest assured, if anything is missing, we will promptly notify you and keep you informed with a detailed veterinary timeline with the next steps.

Prepare Travel Documents

If your pet is traveling to a country that requires an import permit or quarantine, you don't need to worry! We take care of all the necessary requirements on your behalf. Once we have all the relevant paperwork, we'll handle the application for the import permit, as well as booking the quarantine facility.

We also offer assistance with obtaining the health certificate before your pet's journey. This includes arranging transportation to and from the vet, coordinating the final veterinary examination with any required treatments, completing the health certificate, and ensuring that the documents are endorsed by the USDA (if needed).

Book Flights

Once we have received all the necessary information and paperwork for your pet, we will take care of all the details involved in booking your pet's flight(s). Unlike passenger reservations, pet cargo bookings are handled through the cargo side of the airline (not the passenger side). It's important to note that pet cargo reservations can only be secured once the airline's booking window opens, which typically occurs 7-30 days prior to the travel date. Rest assured, we will select the best flight route with the best airlines for pet travel.

Travel Itinerary

Once your pet's travel arrangements are finalized, we will provide you with a complete itinerary highlighting the exact times for pick-up or delivery, flight details, any necessary quarantine instructions (if applicable), and a checklist of items to pack for your pet's trip.

Pick Up

Depending on the package you've selected, we have two convenient options for picking up your pet. We can either collect them directly from your home or arrange to meet you at the airport. We also offer the flexibility to pick up from a trusted friend or family member, your veterinarian, or even a local boarding facility. It's important to note that only our drivers can check pets in the for the flight - this is a service we provide exclusively for your peace of mind (and your pet's safety).

Transit Updates

After your pet is picked up, we'll keep you in the loop with live updates on their check-in, departure, and safe landing.

Customs & Delivery

After your pet reaches their destination, we take care of all the necessary customs procedures for international travel. Depending on the services you choose, we can either arrange for a smooth handover at the airport or safely transport your furry friend to your new home, a trusted relative, a friend, or a local boarding facility. If your pet needs to undergo quarantine, the quarantine staff will handle the transportation from the airport to the quarantine facility. Once your pet is released from quarantine, we can offer convenient home delivery services.